DOMESTIC U.S SHIPPING: Contiguous United States
Within the contiguous United States (excluding Hawaii, Alaska, Puerto Rico), we offer free ground shipping on orders.
Orders will ship within 1-3 business days and arrive 2-5 business days after the order was shipped, depending on the region of the country. You will receive an email with the tracking information as soon as we’ve shipped your MOBOT.
DOMESTIC U.S SHIPPING: Hawaii, Alaska, Puerto Rico
Orders will ship within 1-3 business days. Shipping rates will be calculated upon checkout, with various options provided. You will receive an email with the tracking information as soon as we’ve shipped your MOBOT(s).
We ship MOBOTs all over the world! We want to get your MOBOT to you as quickly as possible, and the estimated number of days may vary based on destination and customs requirements. Shipping rates will be calculated upon checkout, with various options provided.You will receive an email with the tracking information as soon as we’ve shipped your MOBOT. Please allow 48 hours to process international orders. During this time, please recheck your order and shipping address to ensure your MOBOT is delivered safely.
*Customs fees may apply upon receiving your product. Contact your local post/customs office for more information.
CHANGE DELIVERY ADDRESS
Please check your delivery address before you finalize your order. If your address is entered incorrectly at purchase, our delivery service will attempt to deliver then send it back to the warehouse. Upon return, we will contact you for an alternate shipping address – additional shipping charges may apply.
If you need to get in touch with us for any reason about your order, please email us at firstname.lastname@example.org with your order number and 'URGENT' in the subject line.
RETURNS AND REFUNDS
We want you to be completely happy with your MOBOT! If you are not 100% satisfied, you can return your order to us for a full refund within 30 days of your purchase date if you are within the contiguous United States. Returns made after 30 days to 12 months from the date of purchase, and any purchases from outside of the Contiguous United States, will be credited for the price paid for the item in the form of a MOBOT.com e-Gift Card. Product must be unused and in the original condition in which you received them.
If you purchased from an authorized MOBOT retailer, please contact them directly for their return policy.
We offer free returns within 30 days of purchase, from within the contiguous United States. For Hawaii, Alaska, Puerto Rico, the rest of the world, and for returns after 30 days or more, shipping is covered by the customer. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
To receive a refund:
If the return is for a quality issue, please reach out to us at email@example.com with your order number and details.
Used MOBOTs cannot be returned unless defective. See our Warranty Policy for more information.
Please select your items carefully – once an order is completed through the website, changes are not able to be processed and the returns process would need to be followed.